Shipping

Since building great equipment is our top priority at Wet Dog Glass, we do everything possible to maintain its quality throughout the shipping process.  Crating fees include heavy-duty custom made pallets, strapping, padding, and framing.

 
USA and Canada: Most items made by Wet Dog Glass, LLC are irregular size and weighty so motor freight is the likely method of shipping. Otherwise we will use Ground shipping via UPS (United Parcel Service). All shipping, insurance and related charges will be paid by the buyer.

Crating fees will be applied when special crating is required.

Delivery dates mentioned in any agreement are approximate. Wet Dog Glass, LLC is not liable to buyer due to failure to deliver on any particular date or dates.

Wet Dog Glass, LLC will provide its best estimate on production lead-time and shipment dates.

Reports of damaged goods or shortages should be made to Wet Dog Glass, LLC within 5 days of receipt of goods. If merchandise is damaged as a result of shipper's mishandling, please retain all packing material for inspection by carrier. Wet Dog Glass, LLC will respond as quickly as possible to remedy the situation. Credit to buyer's account will be applied only after receipt of the approved damage claim form from the carrier.

Please note: Our transportation company will transport your kiln across the country, but it wont be responsible for unloading. Upon delivery, you will need to have access to a forklift and have ample space to maneuver the equipment into its final position.

 

Terms and Conditions